Provide Sustainable Electric Bikes For Everyone
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icarerl@carerl.com
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Jiujiang City, Jiangxi Province, CHINA
FAQ
General Questions
How to Buy? (Major Steps)
Please follow the major steps below to complete a successful purchase at CARERL.com.
(1) Find a product you like from our stock list: https://www.carerl.com/
(2) Send an inquiry and provide us with your information to receive feedback or an invoice for the desired product. The invoice will include all payment details, such as purchase conditions, payment destination bank account, deadlines, and payment method.
(3) Take the invoice to your preferred bank and make the payment as stated. Share the T/T copy within 72 hours of invoice issuance to secure your purchase.
(4) Receive purchase confirmation, shipping & other details from carerl.com agents.
(5) Receive B/L and other standard documents upon shipment of the product.
(6) Upon arrival of the product at your port, receive it. The time to receive the car will depend on when payment is made and your final destination.
Additionally, at your port, you will need to pay clearing customs fees to your clearing agent, as well as customs duty and tax to your government. The amount of these fees will depend on the exact model, year, engine size, and dimensions of the car. We need the exact car to give you an estimated amount that you will need to pay to your government. We also suggest contacting the clearing agent in your country to obtain detailed information on customs clearance fees and duty VAT fees.
When importing a vehicle, what are the rules/regulations?
For export rules and procedures for your country, including pre-export inspection lists, please contact your country’s relevant government authorities. It is also strongly recommended that before importing a vehicle, you research what is expected of you as a vehicle importer in your country and understand all the risks and responsibilities.
Can I request vehicles that are not listed on your website?
Definitely! Please feel free to use our sourcing service if your desired vehicle is not currently listed on our website. Please refer to ‘Consult other vehicles’ for specific service content. Our dedicated staff will make every effort to locate the vehicle that best fits your requirements.
When does the purchase contract come into effect? (for non-digital content)
A contract is formed between you and the owner of the product (as named on the invoice) when we send you a ‘Payment Confirmation’ email for that product.
How long will you hold a product for me?
As long as you meet your payment terms (72 hours for providing the T/T copy and 120 hours for payment confirmation at our bank, from the time of invoicing), the product will be reserved for you.
Does the FOB price on carerl.com include additional costs such as freight, storage charges, taxes and duties, etc.?
No, the FOB prices listed on carerl.com do not include additional costs such as freight, storage charges, taxes, and duties. The term ‘FOB price’ on our platform specifically refers to the price of the vehicle and all the domestic handling fees before loading the vehicle onto a vessel or a train. When purchasing a vehicle from us, you should add freight charges to the FOB price. Additionally, upon receipt of the vehicle, you will be responsible for payment of import duties, taxes, and any other applicable fees required by your country or port of discharge. We recommend contacting your local authorities or a reputable clearing agent for further details.
Will you be able to show me the condition of the vehicle?
In order to assist you in making an informed purchase decision, we offer up to 30 detailed images of each vehicle in our inventory.
Do you list the year of manufacture of your vehicles?
Yes, we list the year of manufacture. You can check the “Date of Manufacture” in the vehicle card.
Does the car come with an English manual?
No, the vehicles we sell are Chinese vehicles that have been previously owned and operated in China. Therefore, any manuals provided with the vehicle will be in Chinese.
Are spare keys provided?
Spare keys are not guaranteed to be provided with the vehicle. If spare keys are not found in the vehicle’s glove box, they are typically not included. However, occasionally a car may come with a spare key, in which case we will certainly send it to you. If you require an additional spare key, you can request one for an extra charge and additional time.
Can I ask you to change the vehicle odometer (mileage)?
No, altering the mileage of a vehicle is illegal and unethical. carerl.com strictly adheres to legal regulations and does not engage in any illegal activities, including odometer tampering.
Can I purchase RHD cars from carerl.com ?
RHD cars are rare in China and are typically imported from countries like Japan and Thailand. However, we do not recommend purchasing cars that have been modified from left-hand drive (LHD) to RHD.
Is it possible to ship car parts in the car that I am buying?
Yes, generally, vehicle parts can be shipped with the vehicle, provided that we declare them truthfully to customs. However, please be aware that not all parts can be shipped with the vehicle; the specific situation needs to be analyzed case by case.
Can I cancel my order?
Yes, you can, but if we have already incurred costs by the time you cancel the order, you will need to bear these costs.
What are the rules for canceling a purchase?
Cancellation rules vary depending on the stage of your transaction. Please review the cancellation policies below:
(1) Before sending any money: You may cancel at any time before sending any money. Please notify us as soon as possible.
(2) After payment: If we have received your payment, a cancellation fee of 50% of the invoice amount or US$2000, whichever is higher, will be charged. We will refund the remaining amount after deducting the fees, with expenses covered by your bank.
(3) After sharing the shipping schedule: No order cancellations will be accepted, and no refund will be available.
(4) Failure to provide accurate and required information: If carerl.com is unable to process export/delivery procedures due to the buyer’s inability to provide accurate and required information within 30 days from the payment confirmation date, the deal will be considered canceled from the buyer’s side. The buyer will be charged according to the terms and conditions.
Why is it safe to shop at carerl.com ?
(1) Strict Inspection and Transparent Presentation: Provide standardized services such as the “259-item professional inspection”, covering vehicle structure, core components and accident history. Inspection results (including major accidents, water damage, fire damage, etc.) are clearly displayed in written reports to eliminate concealment of vehicle conditions.
(2) Comprehensive Transaction Guarantees: If inspection results are inconsistent with the actual vehicle condition (e.g., concealment of major issues), guarantees such as “return and refund” are provided to reduce purchase risks.
(3) Standardized Transaction Process: Vehicle sources are screened to ensure authenticity. Standardized contracts and transfer assistance are offered to clarify rights and responsibilities, reducing operational risks and disputes.
(4) Brand Endorsement and Reputation: As a leading industry brand, it has built credibility through long-term operations. Its inspection standards and guarantee policies have been market-verified, effectively addressing customers’ purchase concerns.
Do you inspect cars before shipping?
All vehicles undergo thorough inspections to ensure that there are no discrepancies between the actual specifications and those listed on the specification sheet.
Please note that some countries may require a pre-export inspection before the vehicle can be exported. We recommend contacting the appropriate government agency in your country to obtain a list of all required pre-export inspections. While enforcement of this regulation may vary, some countries have begun imposing heavy fines for violations. Therefore, it is important to ensure that the terms of your purchase include inspection, if required by your country’s government.
Payment
How do I pay?
To pay for a product, you need an invoice from us. Once the terms of purchase (CIF/FOB/inspection/etc.), including the price, have been agreed, we will issue you an invoice for the relevant product based on the agreed terms. The invoice will include all details related to payment, including terms of purchase, bank account for payment, terms, method of payment, etc. If you choose to pay by bank transfer, please take the invoice to your preferred bank and make the payment accordingly.
Please note that sending us the T/T copy (payment receipt from your bank) as soon as possible is crucial to finalize your purchase.
How do I know the bank account information to make a payment?
You may contact us via the reserved company contact information, and our staff will provide you with the company bank account.
What payment methods can we use?
We accept payments solely via bank transfer.
Please note that we do not accept payments via L/C (Letter of Credit), credit card, or cash.
All payments must be made within the designated period and in the currency specified on the invoice.
Buyers are responsible for covering all bank charges.
It’s imperative to conduct all payments via bank transfer to ensure an official written record of the transaction for both the buyer and seller.
What currencies do you accept?
We primarily accept payment in US Dollars. However, Chinese Yuan is also accepted under certain circumstances. If you wish to transact in a currency other than those mentioned, please consult with us.
What is a TT Copy? Where can I get one?
After submitting your payment to your bank for wire transfer, you will receive a Telegraphic Transfer Copy (TT Copy) as proof of your transaction. If the TT Copy is not immediately issued by your bank, a deposit slip can serve as a temporary replacement.
Can I pay in installments?
Currently, we only accept 100% payment via TT (Telegraphic Transfer) before shipment.
In the TT payment process, you will need to make the total payment through any bank of your choice.
After the payment, please send us the TT copy, and we will initiate the shipping process.
All necessary documents will be sent to you via DHL, and you can expect to receive the car within 35-45 days.
What is the payment deadline?
Once you confirm the vehicle purchase with the salesperson and obtain the latest vehicle quotation, you need to make the advance payment within 48 hours.
How long does it take for my bank wire to be transferred to your bank account?
Please allow a minimum of three (3) business days for your wire transfer to be reflected in our bank account. While this delay may cause some inconvenience, it is the average time required for interbank transactions. Rest assured, once the payment is received, we will promptly proceed with processing your order.
I made a payment to the wrong account (not as an invoice), what should I do?
We apologize for the inconvenience. Unfortunately, we are unable to assist directly in this situation. We recommend contacting the recipient of the mistaken payment and requesting them to transfer the funds to our account within the payment deadline. Once the payment is received, we will proceed with the shipping process for your purchased product. If you need further assistance or have any questions, please don’t hesitate to contact us.
Who is responsible for paying the bank transfer fee?
The buyer is responsible for covering all bank charges. Please ensure to confirm the cost of these fees with your bank before finalizing the purchase agreement with our staff.
Can I return a car I purchased on carerl.com ?
As a matter of principle, our transactions are conducted on a ‘no claim no return’ basis.
Upon confirming the vehicle purchase, we will send you an accurate inspection report. You may inspect the vehicle at the port. If its actual condition does not match the report, you can return it at any time; however, returns will not be accepted once the vehicle is loaded into a container and departs from Chinese ports.
Logistics
What information do you need to book a shipping vessel for my vehicle?
To book a vessel for your cargo, we require the following information. Please review the details carefully and ensure all requested information is provided. Most of this information is necessary for the contracted shipping lines.
(1) Port of Discharge: This is the nearest port where the vessel will unload your cargo.
(2) Vehicle Destination: Please specify the country where the vehicle will be registered and used.
(3) Consignee: This refers to the intended owner of the vehicle. Please provide the consignee’s full name as well as the name as it appears on their passport or ID, complete address (no abbreviations), and phone number(s). It is crucial to provide all consignee information to receive your Bill of Lading (B/L) from the shipping company.
Note: Incomplete or misspelled consignee information may result in delays and additional fees for B/L amendments.
(4) Notify Party: This person will be contacted by the shipping agent to report the confirmed arrival date of your vessel at the port. If you have a private clearing agent, you may list them here. Otherwise, you can simply write ‘Same as Consignee.’
(5) DHL Delivery Address: This information is necessary for us to send your documents, including your B/L, via DHL courier. Please provide the recipient’s full name, complete address (no abbreviations), and phone number(s). Incomplete information may lead to delays in document delivery.
What is the consignee?
The consignee is the ‘intended owner’ of the vehicle. Please provide the consignee’s full name, as well as the name as it appears on their passport or ID, along with their complete address (no abbreviations), and phone number(s).
When providing us with your booking information, it’s important to note the following:
(1) Your booking may be delayed by the shipping company if the full name and address of the consignee are not provided. Complete information is necessary.
(2) The consignee’s name must not be misspelled. Even the smallest error can result in a Bill of Lading (B/L) amendment, which may incur additional fees and time.
What is the Notify Party?
The Notify Party is the individual whom the shipping agent contacts to communicate the confirmed arrival date of your vessel at the port.
You have the option to list a private clearing agent as the Notify Party, but it is not mandatory, as listing a clearing agent on the Bill of Lading (B/L) is not required. If you do not have an agent, you can simply write ‘Same as Consignee’ for ease of processing.
Why do I need to provide the recipient’s full name and address?
Complete information, including the recipient’s full name and address as it appears on their passport or ID card, is required by shipping companies. The Bill of Lading (B/L) is an official document that establishes ownership of the cargo, making accurate identification crucial.
Failure to provide the full name and address of the consignee may result in delays, as shipping companies require this information for processing.
It’s essential to avoid misspelling the consignee’s name, as even minor errors can necessitate a B/L amendment, incurring additional fees and time.
How long will it take for the vessel to reach my port?
We aim to deliver your vehicle promptly. The estimated durations below are from the designated Chinese port to your port of discharge.
Please note that these are estimates based on our past experience and are not guaranteed.
Africa: approximately 5-7 weeks from the Chinese port to your port.
Caribbean: approximately 4-6 weeks from the Chinese port to your port.
South Asia Region: approximately 1 – 2week from the Chinese port to your port.
South America: approximately 4 – 6 weeks from the Chinese port to your port.
Can I track the shipping vessel?
Once the vessel departs from the Chinese port, you can check the sailing information at any time via the shipping company’s website.
Why are there so many changes and delays in the shipping schedule?
The changes and delays in the shipping schedule are typically initiated by the contracted shipping companies. As the exporter, we do not have the authority to interfere with their decisions.
Where can I get the actual arrival date of the shipping vessel?
The shipping agent will inform the Notify Party provided on the Bill of Lading (B/L) about the arrival of the shipment. Alternatively, you may contact your shipping agent directly approximately one week before the estimated time of arrival (ETA) of the shipping vessel. Please ensure to communicate with your shipping agent for the most up-to-date information.
What documentation will I receive from carerl regarding my shipment?
As an importer, you should expect to receive the following documents from carerl:
(1) Bill of Lading (B/L)
(2) Insurance document (if your purchase is CIF)
(3) Commercial invoice
If mandated by your government, we will also provide:
(1) Inspection Certificate
Can you send me two sets of B/Ls – one for me and one for my clearing agent?
Unfortunately, we are unable to provide two sets of B/Ls. Shipping companies typically issue only one set of B/Ls per shipment, regardless of requests for additional copies.
How do I handle the import in my country?
carerl will arrange for your purchased product to be shipped to your final port of destination. The shipper in charge will provide you with all the standard documents required to release the product from your port, including 1 original Bill of Lading (B/L) document, 1 Commercial Invoice of the product, and 1 original inspection certificate (if any). Upon the product’s arrival at your port, it becomes your responsibility to receive the car at the port and complete the necessary procedures. With the documents provided by carerl, you or your designated clearing and forwarding agent will be able to release the product at your port.
I have received my product safely. What should I do next?
Congratulations!
We value your feedback and would love to hear about your experience with the product and our services. Please share your feedback with us, and if you’re willing, include a photo of you, your friends, or family with the product. With your permission, we may publish the photo on our website.
Glossary
B/L
Bill of Lading; a document issued by a carrier or its agent to a shipper as a contract for the carriage of goods. It is also a receipt for cargo accepted for transportation and must be presented for acceptance at the destination.
It is like a triple threat in the shipping world:
(1) Receipt: It’s proof the shipping company (carrier) has received your goods. Imagine it as a store receipt, but for international shipping.
(2) Details: It lists everything about your shipment, like the type, quantity, and destination of the goods, similar to an itemized shopping receipt.
(3) Contract: It acts as a simple agreement between you (the shipper) and the carrier, outlining their responsibilities for transporting your goods safely.
(4) Think of it as a one-stop shop document for your shipment, crucial for smooth and secure international trade.
C&F
Cost and Freight; a term of sale meaning that the price charged or quoted by a seller for a shipment does not include insurance charges, but does include all costs to a named port of discharge.
CIF
Cost, Insurance and Freight; a term of sale meaning that the price charged or quoted by a seller includes insurance and all other charges to the named port of discharge.
Clearing Agent
A person or company authorized by international customs authorities to certify and manage shipments between countries. (i.e., they handle the customs clearance process for your vehicle).
Commercial Invoice
A document required by Customs to determine the true value of imported goods for assessment of duties and taxes.
ETA
Estimated Time of Arrival; the date and time an air, sea, or rail journey is expected to arrive at a named city or port.
ETD
Estimated Time of Departure; the date and time an air, sea, or rail journey is expected to depart from a named city or port.
FOB
(1) carerl’s price for the vehicle and all the domestic handling fees before loading the vehicle onto a vessel or a train.
(2) Free on Board; a term of sale in which the price charged or quoted by a seller includes all charges up to the time the goods are placed on board a vessel at the port of shipment.
Forwarding Agent
A person or company that arranges for the transportation of cargo from the port of discharge to the vehicle’s destination country.
Shipping Agent
An agency responsible for handling shipments and cargo at ports on behalf of shipping companies (i.e., they represent the shipping company).
TT Copy
Telegraphic Transfer Copy; the paper copy of a bank transfer.